ServiceNow Developer – Now Assist / Agentic AI

Job Overview

We are seeking an experienced ServiceNow Developer with strong hands-on implementation experience and exposure to Now Assist and agentic AI solutions. This is a remote contract opportunity for a technically strong professional who can work independently across multiple customer engagements while delivering high-quality ServiceNow advisory and implementation services.

The ideal candidate will have 5–7 years of hands-on ServiceNow implementation experience, along with required ServiceNow certifications and practical experience configuring and implementing Now Assist. This role combines customer-facing advisory responsibilities with hands-on technical delivery, requiring excellent communication, strong ServiceNow expertise, and the ability to manage multiple concurrent engagements.

Position Details

Job Title: ServiceNow Developer
Location: Remote
Job Type: Contract
Experience: 5–7 Years
Specialization: ServiceNow / Now Assist / Agentic AI
Work Arrangement: Remote

Visa / Work Authorization Requirements

Only the following work authorization statuses will be considered:

• H1B
• H4 EAD
• TN
• U.S. Citizen

No other visa or work authorization categories will be considered for this position.

Required ServiceNow Certifications

Candidates must have the following certifications:

• ServiceNow Certified System Administrator (CSA) — Required
• Two ServiceNow Certified Implementation Specialist (CIS) certifications — Required
• Advanced ServiceNow certifications — Required

Candidates should be able to provide details of their relevant ServiceNow certifications and implementation experience.

Required Now Assist Experience

Hands-on experience with ServiceNow Now Assist is a critical requirement for this position.

As a prerequisite, Now Assist must have been installed and configured on the candidate’s own employee instance. Candidates should have practical familiarity with configuring, activating, testing, and demonstrating Now Assist capabilities rather than only having theoretical knowledge.

Experience with agentic AI delivery, AI-powered workflows, and ServiceNow AI capabilities will be highly valuable.

Primary Responsibilities

AISP Advisory Delivery

• Deliver AISP advisory sessions across a portfolio of approximately 8–10 concurrent customers.
• Work directly with customers to understand their ServiceNow environment, use cases, adoption objectives, and AI requirements.
• Provide technical guidance and recommendations related to Now Assist and ServiceNow AI capabilities.
• Help customers identify appropriate opportunities for AI adoption and increased platform utilization.
• Maintain clear communication with customer stakeholders throughout each engagement.

Hands-On Agent Activation

• Perform hands-on agent activation activities during RAD sprints alongside the technical lead.
• Configure and implement ServiceNow capabilities based on customer requirements.
• Support the activation, testing, and validation of AI-related functionality.
• Troubleshoot configuration and implementation issues during delivery.
• Collaborate with technical leads and customer teams to ensure successful sprint outcomes.

Adoption and Consumption

• Drive Now Assist and AI capability consumption within customer engagements.
• Help customers progress toward established adoption and incentive milestones.
• Identify opportunities to increase utilization and demonstrate measurable value from ServiceNow AI capabilities.
• Track engagement progress and communicate adoption status to relevant stakeholders.

Documentation and Handoff

• Produce comprehensive technical and usage documentation at RAD handoff.
• Document configurations, implementation decisions, usage guidance, and relevant technical considerations.
• Ensure customers and internal technical teams have the information necessary for ongoing support and adoption.
• Maintain accurate engagement documentation throughout the delivery lifecycle.

Delivery Efficiency

• Progress through the third-engagement efficiency curve toward steady-state delivery.
• Work toward a delivery target of less than 41 hours per AISP once the engagement reaches steady state.
• Identify opportunities to improve delivery processes, reduce repetitive effort, and increase implementation efficiency.
• Apply lessons learned from previous engagements to future customer implementations.

Key Skills and Qualifications

The successful candidate should have:

• 5–7 years of hands-on ServiceNow implementation experience.
• Strong practical experience with ServiceNow configuration and development.
• Hands-on experience implementing or configuring ServiceNow Now Assist.
• Exposure to agentic AI and AI-driven ServiceNow capabilities.
• Required CSA certification.
• Two CIS certifications.
• Advanced ServiceNow certifications.
• Experience working independently across multiple customer engagements.
• Strong understanding of ServiceNow platform capabilities and implementation practices.
• Ability to switch effectively between advisory and hands-on delivery responsibilities.
• Strong customer-facing communication and presentation skills.
• Excellent troubleshooting and problem-solving abilities.
• Ability to work effectively with technical leads, customers, and cross-functional teams.

AISP and RAD Delivery Expectations

This position requires the ability to clearly distinguish between two different delivery modes.

In AISP advisory mode, the developer will focus primarily on customer guidance, recommendations, adoption, and strategic use of ServiceNow AI capabilities.

In RAD hands-on mode, the developer will actively participate in configuration, agent activation, testing, implementation, and technical delivery alongside the technical lead.

The successful candidate must be comfortable moving between these responsibilities while maintaining clear scope boundaries and delivery expectations.

Ideal Candidate

The ideal candidate is a customer-focused ServiceNow professional who combines deep platform knowledge with practical Now Assist and AI implementation experience.

You should be comfortable managing several customers simultaneously, working independently, and adapting quickly between advisory discussions and hands-on technical implementation.

Strong communication is essential because this position involves direct customer interaction, technical advisory sessions, sprint delivery, documentation, and collaboration with technical leadership.

Candidates who have successfully configured Now Assist on their own employee instance and can demonstrate practical knowledge of ServiceNow AI capabilities will be particularly well suited for this opportunity.

Work Environment

This is a remote contract position. The selected candidate will work with multiple customer engagements and must be capable of managing priorities independently while maintaining consistent delivery quality.

The role requires strong time management, organization, customer communication, and technical execution skills.

How to Apply

Qualified candidates with 5–7 years of ServiceNow implementation experience, the required ServiceNow certifications, and hands-on Now Assist / agentic AI experience are encouraged to apply ravikrishna@cloudious.com

Please ensure your resume clearly highlights:

• ServiceNow implementation experience
• CSA certification
• Two CIS certifications
• Advanced ServiceNow certifications
• Now Assist implementation experience
• Agentic AI experience
• Customer-facing delivery experience
• Relevant work authorization

Remote | Contract | ServiceNow | Now Assist | Agentic AI | 5–7 Years Experience