IT Manager – Houston, TX | Full-Time | IT Operations & Infrastructure

IT Manager Houston, Texas Apply for the IT Manager position with ERock in Houston, TX. Lead IT operations, helpdesk, infrastructure, automation, cybersecurity, vendors, and enterprise technology services.

IT Manager – Houston, Texas

Company: ERock
Location: Houston, Texas, USA
Job Type: Full-Time
Industry: Energy / Technology
Work Arrangement: Hybrid
Experience: 7+ years in IT operations, infrastructure, or end-user support
Education: Bachelor’s degree in IT, Computer Science, or related field

Job Overview

ERock is seeking an experienced IT Manager to lead the delivery, reliability, and continuous improvement of enterprise IT services, infrastructure, and end-user support.

The IT Manager will serve as a primary escalation point for complex company-wide IT issues while ensuring systems, technology processes, and support services remain secure, scalable, reliable, and aligned with business needs.

This role combines hands-on IT operations leadership with strategic oversight, with a strong focus on automation, operational efficiency, and improving the end-user experience.

Key Responsibilities

IT Operations & Infrastructure

• Lead day-to-day IT operations across end-user support, systems, and infrastructure.
• Manage IT services across a multi-location environment.
• Serve as the primary escalation point for complex technical issues.
• Work with infrastructure, network, security, and business application teams.
• Maintain reliable enterprise IT systems and services.

Helpdesk & User Support

• Lead the IT helpdesk function.
• Manage ticketing workflows, service-level agreements, and knowledge bases.
• Improve helpdesk processes and service delivery.
• Ensure timely resolution of technical issues.
• Maintain clear communication with business stakeholders.

IT Asset & Access Management

• Oversee hardware, software, licenses, and subscription lifecycles.
• Manage employee onboarding and offboarding processes.
• Ensure secure provisioning and deprovisioning of user accounts and devices.
• Maintain visibility and control over IT assets.

Automation & Process Improvement

• Identify opportunities to automate routine IT operations.
• Implement automation for user provisioning, device management, ticket routing, and support tasks.
• Use scripting, workflow automation, RMM, and MDM tools to improve efficiency.
• Reduce manual processes and improve service scalability.

Security & Business Continuity

• Support effective data backup and disaster recovery processes.
• Help maintain business continuity procedures.
• Develop and enforce IT policies, standards, and procedures.
• Support IT security, access control, and compliance requirements.

Team & Vendor Management

• Lead and develop IT support staff.
• Participate in hiring, coaching, performance management, and career development.
• Manage third-party technology vendors and service providers.
• Oversee licensing and technology contracts.
• Monitor vendor performance and service delivery.

IT Projects

• Plan and execute IT projects.
• Support system upgrades and software deployments.
• Implement workplace technology improvements.
• Manage project budgets and timelines.
• Ensure successful delivery of IT initiatives.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 7+ years of experience in IT operations, infrastructure, or end-user support.
• Experience progressing into IT leadership responsibilities.
• Demonstrated ability to lead teams and manage competing priorities.
• Experience implementing or using IT automation.
• Experience with PowerShell, scripting, RMM/MDM tools, or workflow automation.
• Experience managing helpdesk or service desk functions.
• Experience with ticketing systems.
• Strong understanding of enterprise networks, servers, operating systems, and end-user technologies.
• Knowledge of IT service management principles.
• Experience with incident, problem, and change management.
• Hands-on experience with Microsoft technologies including Windows, Azure AD/Entra ID, and Microsoft 365.
• Experience managing technology vendors, service providers, and contracts.

Preferred Qualifications

• Experience supporting distributed or field-based operations.
• Experience in energy, industrial, or asset-heavy environments.
• Knowledge of cybersecurity practices and access control.
• Understanding of risk management frameworks.
• Experience implementing or improving ITSM platforms.
• Experience with Azure cloud platforms.
• Experience with endpoint management and mobile device management.
• Experience supporting compliance or audit requirements.
• ITIL, Microsoft, CompTIA, or similar certifications.

What Success Looks Like

During the first 3–6 months, the successful candidate is expected to establish clear structure, accountability, and measurable performance across IT services.

Success includes:

• Improved helpdesk response and resolution times.
• Reliable and responsive end-user support.
• Standardized device and access management.
• Strong onboarding and offboarding processes.
• Better IT asset visibility.
• Increased use of automation across routine IT operations.
• Reduced manual IT processes.
• A well-organized and engaged IT team.
• Strong collaboration between IT and business teams.

Benefits

ERock offers benefits including:

• Medical, dental, vision, and prescription drug insurance.
• Company-paid life insurance.
• Flexible Spending Account (FSA).
• Wellness programs and incentives.
• 401(k) retirement plan with company match.
• Paid sick and vacation time.
• Paid holidays.
• Hybrid work schedule.
• Open-office work environment.

About ERock

ERock is a distributed energy company focused on improving electricity reliability, stability, and cost efficiency. The company provides distributed generation solutions designed to support customers during power outages while reducing costs and environmental impact.

ERock values customer service, innovation, ingenuity, teamwork, mutual respect, openness, and honesty.

Employment Details

• Position: IT Manager
• Company: ERock
• Location: Houston, TX
• Job Type: Full-Time
• Work Arrangement: Hybrid
• Experience: 7+ years
• Focus Areas: IT Operations, Infrastructure, Helpdesk, Automation, Microsoft 365, Cloud, ITSM

How to Apply

Interested candidates can apply for the IT Manager position with ERock in Houston, Texas.

Applicants should submit a current resume and cover letter as requested by the employer.

Application link: https://acesse.one/bw0klah