Amazon Connect Jobs Plano TX – Plano, TX | 12+ Years | Onsite

Job Overview

Amazon Connect Jobs Plano TX We are seeking an experienced Amazon Connect Product Manager to join our team in Plano, Texas. This is a senior-level product management opportunity for a professional with 12+ years of experience in enterprise product management, cloud platforms, integrations, Agile delivery, and customer experience technologies.

The ideal candidate will have strong experience defining product strategy, product roadmaps, prioritized requirements, user journeys, process flows, APIs, integration requirements, and acceptance criteria. The candidate should be comfortable working closely with Engineering, Architecture, Operations, and Business teams to deliver scalable and business-focused products.

Experience with Amazon Connect, contact center platforms, cloud technologies, omnichannel service operations, telephony, IVR, WebRTC, and AI/GenAI will be highly valuable.

Position Details

Job Title: Amazon Connect Product Manager
Location: Plano, TX
Experience: 12+ Years
Work Model: 5 Days Onsite
Job Type: Contract
Specialization: Product Management / Amazon Connect / Cloud / Contact Center
Work Authorization: Any Visa except Green Card and OPT

Key Responsibilities

Product Strategy & Roadmap

• Define and execute product strategies aligned with business objectives and customer needs.
• Develop and maintain product roadmaps covering short-term and long-term initiatives.
• Translate business goals, customer requirements, and market opportunities into actionable product priorities.
• Manage and prioritize product backlogs based on business value, customer impact, technical feasibility, and organizational priorities.
• Define clear product requirements and ensure alignment among business and technology stakeholders.
• Drive products through discovery, development, launch, adoption, and continuous optimization.

Product Discovery & Requirements

• Lead product discovery activities to understand customer needs, operational challenges, and business opportunities.
• Define detailed user journeys, process flows, functional requirements, integration requirements, and acceptance criteria.
• Work with stakeholders to identify gaps and opportunities across existing products and customer experiences.
• Convert complex business requirements into clear and actionable product specifications.
• Collaborate with UX, Engineering, Architecture, and Operations teams to ensure product requirements are properly understood.

Cloud & Platform Integrations

• Work with cloud-based platforms and enterprise technology environments.
• Define product requirements for integrations between cloud platforms, applications, APIs, and enterprise systems.
• Collaborate with technical teams to understand integration dependencies, architecture considerations, and technical constraints.
• Support cloud migration and modernization initiatives from a product perspective.
• Identify opportunities to improve product scalability, reliability, performance, and cost efficiency.

Amazon Connect & Contact Center

Experience with Amazon Connect and modern contact center technologies is highly desirable.

The Product Manager may support initiatives involving:

• Amazon Connect
• Contact center platforms
• Omnichannel customer service
• Telephony
• IVR
• WebRTC
• Agent experience platforms
• Customer experience platforms
• Cloud-based contact center solutions
• Enterprise integrations

The successful candidate should be able to work with technical and business teams to define requirements for modern customer and agent experiences.

Product Migration & Adoption

• Lead product activities related to migration, adoption, and platform transformation.
• Develop strategies to increase user and business adoption of new capabilities.
• Identify migration dependencies, risks, and opportunities.
• Work with engineering and operations teams to support successful product transitions.
• Monitor adoption metrics and recommend improvements based on customer and business feedback.
• Support continuous optimization of products after implementation.

Agile & SDLC

• Work within an Agile/Scrum development environment.
• Manage product backlogs and prioritize requirements.
• Participate in sprint planning, backlog refinement, sprint reviews, and release planning.
• Collaborate with Engineering and QA teams throughout the Software Development Life Cycle (SDLC).
• Define acceptance criteria and ensure completed functionality meets product requirements.
• Coordinate product releases and communicate priorities across technical and business teams.

Data-Driven Product Management

The ideal candidate should use data and measurable outcomes to guide product decisions.

Responsibilities include:

• Define and monitor relevant KPIs and product metrics.
• Analyze customer behavior, usage patterns, and operational data.
• Incorporate customer feedback into product decisions.
• Use experimentation and analytics to validate product assumptions.
• Identify opportunities for improving customer experience, adoption, performance, and cost.
• Present product insights and recommendations to senior stakeholders.

AI & GenAI Experience

Experience leveraging Artificial Intelligence and Generative AI in product management is highly desirable.

The candidate should understand how AI/GenAI can support:

• Product discovery
• Customer and market analysis
• Requirements analysis
• Product prioritization
• Workflow automation
• Operational insights
• Customer experience improvements
• Product analytics
• Decision-making and experimentation

The ability to identify practical opportunities for incorporating AI into products and business processes will be an advantage.

Required Qualifications

• 12+ years of enterprise Product Management experience.
• Strong experience defining product strategy and roadmaps.
• Proven experience managing and prioritizing product backlogs.
• Experience working with cloud-based platforms and enterprise integrations.
• Strong understanding of product discovery, migration, adoption, and optimization.
• Experience with Agile methodologies and SDLC.
• Strong knowledge of backlog management and release planning.
• Experience defining user journeys and process flows.
• Experience defining APIs, integration requirements, functional requirements, and acceptance criteria.
• Strong analytical and data-driven decision-making skills.
• Experience working closely with Engineering, Architecture, Operations, and Business teams.
• Strong communication, stakeholder management, and leadership skills.
• Ability to manage multiple priorities in a fast-paced enterprise environment.
• Must be able to work 5 days onsite in Plano, TX.

Preferred Qualifications

• CSPO, Pragmatic, or equivalent Product Management certification.
• AWS or other major cloud platform experience.
• Experience with Amazon Connect.
• Contact center technology experience.
• Omnichannel customer service operations experience.
• Knowledge of telephony, IVR, and WebRTC.
• Experience with agent experience and customer experience platforms.
• Experience with AI/GenAI-enabled product development.
• Enterprise cloud migration and modernization experience.

Ideal Candidate

The ideal candidate is a senior Product Manager who can bridge business requirements and technology execution. You should be comfortable working with technical architects, engineers, operations teams, business stakeholders, and customers to define and deliver enterprise products.

A strong understanding of cloud technologies, contact center platforms, product strategy, Agile delivery, integrations, analytics, and AI/GenAI will help the successful candidate thrive in this role.

Experience with Amazon Connect or similar cloud-based contact center technologies is a significant advantage.

Work Location

This position is 5 days onsite in Plano, Texas. Candidates must be willing and able to work onsite throughout the engagement.

Work Authorization

Any visa status may be considered except Green Card and OPT, subject to the applicable engagement and hiring requirements.

How to Apply

Interested candidates should submit an updated resume along with their LinkedIn profile URL to:

vkunapareddi@techtrovesoft.com

For privacy and security, sensitive personal information such as date of birth should be shared only through a secure recruiter-approved process, rather than posted publicly.

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