Hiring: ServiceNow Business Analyst – Remote (Eastern Time Zone)
ServiceNow Business Analyst Remote EST We are looking for an experienced ServiceNow Business Analyst to join our growing team in a fully remote capacity. ServiceNow Business Analyst remote jobs EST time zone This role requires candidates to work in the Eastern Time Zone (EST) and collaborate closely with stakeholders, development teams, and business units to deliver high-quality ServiceNow solutions.
This is an excellent opportunity for professionals with a strong background in IT Service Management (ITSM), business analysis, and ServiceNow platform capabilities, particularly those who excel in translating business needs into actionable technical requirements ServiceNow Remote Opportunities
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Key Responsibilities
ServiceNow Business Analyst Remote EST As a ServiceNow Business Analyst, you will play a critical role in bridging the gap between business stakeholders and technical teams. Microsoft Fabric Jobs USA Your primary responsibility will be to gather, analyze, and document business requirements and ensure successful implementation of ServiceNow solutions .NET AI Developer – NJ (Onsite) | $65/hr
- Capture, analyze, and document business requirements for ServiceNow implementations and enhancements.
- Databricks Developer Jobs USA Translate requirements into clear, concise user stories to support development and delivery teams.
- Facilitate and lead process design workshops and stakeholder meetings to define business workflows and system requirements.
- Work closely with developers, architects, and product owners to ensure requirements are well understood and properly implemented ServiceNow Business Analyst Remote EST
- Create detailed documentation including:
- User stories
- Acceptance criteria
- Functional specifications
- Process flows and diagrams
- EST Time Zone Jobs
- Identify and document risks, dependencies, and impediments related to development activities and user stories ServiceNow Business Analyst Remote EST
- Serve as a subject matter expert in ITSM processes, ensuring best practices are followed across implementations.
- Support testing activities including UAT (User Acceptance Testing) by validating delivered solutions against business requirements.
- Assist in change management and training activities to ensure smooth adoption of new features and processes.
- Continuously improve processes by identifying automation opportunities within the ServiceNow platform.
Required Qualifications
To be successful in this role, candidates must demonstrate strong analytical skills, excellent communication abilities, and hands-on experience with ServiceNow implementations .NET Developer jobs Long Island City NY $50/hr
- Proven experience as a ServiceNow Business Analyst in enterprise environments.
- Strong expertise in ServiceNow ITSM modules (Incident, Problem, Change, Request Management).
- Experience capturing and documenting business requirements and user stories using Agile methodologies.
- Hands-on experience facilitating process design and requirement gathering sessions.
- Solid understanding of Software Development Life Cycle (SDLC) and Agile frameworks (Scrum/Kanban).
- Ability to analyze complex business processes and translate them into efficient system workflows.
- Experience documenting:
- Risks
- Dependencies
- Technical and business constraints
- Strong communication and stakeholder management skills.
Preferred Skills
- Experience with ServiceNow Portal development and customization.
- Knowledge of HR Service Delivery (HRSD) within ServiceNow.
- Familiarity with integrations, APIs, and automation tools within the ServiceNow ecosystem.
- Experience working in remote, distributed teams across multiple time zones.
- Certification in ServiceNow (CSA, CIS-ITSM) is a plus.
- Strong problem-solving and critical-thinking abilities.
Work Environment & Requirements
- 🌍 Location: Remote (Work from Anywhere in the USA)
- 🕒 Time Zone Requirement: Must be available during Eastern Standard Time (EST) business hours
- 💻 Work Mode: Fully Remote
- 🤝 Collaboration: Work closely with cross-functional teams including developers, architects, QA teams, and business stakeholders
Why Join This Opportunity?
- Opportunity to work on enterprise-scale ServiceNow implementations
- Exposure to modern ITSM and digital workflow transformation projects
- Collaborative and dynamic remote work environment
- Ability to influence and improve business processes through technology
- Work with experienced teams and cutting-edge ServiceNow capabilities
About the Hiring Team
This opportunity is being managed by GAC Solutions, a trusted IT staffing and consulting organization known for delivering high-quality talent and innovative technology solutions to clients across various industries.
Contact Information
For more information or to apply, please contact:
Suhel Shaik
Technical Recruiter
📧 Suhel@gacsol.com
If you are a detail-oriented ServiceNow Business Analyst with strong ITSM expertise and a passion for delivering impactful digital solutions, this role is a perfect fit for you. Join us and contribute to transforming business processes through the power of ServiceNow.
