Hiring: MS Dynamics 365 Contact Center Solution Architect (15+ Years) – Atlanta, USA (Onsite)
MS Dynamics 365 Contact Center Solution Architect Atlanta We are actively seeking a highly experienced MS Dynamics 365 Contact Center (Call Center) Solution Architect to join our team in Atlanta, USA. This is an exciting opportunity to work with a leading global IT services organization, Tech Mahindra, where you will play a critical role in designing and delivering next-generation digital customer engagement and contact center solutions Microsoft Dynamics 365 Customer Service Architect
This role is ideal for professionals with deep expertise in Microsoft Dynamics 365, Power Platform, and modern digital contact center ecosystems, including conversational AI and omnichannel communication strategies MS Dynamics 365 Contact Center Solution Architect Atlanta .NET AI Developer – NJ (Onsite) | $65/hr
Key Responsibilities
MS Dynamics 365 Contact Center Solution Architect Atlanta As a Solution Architect, you will be responsible for leading the design, architecture, and implementation of advanced contact center solutions built on MS Dynamics 365 Customer Service and Omnichannel platforms MS Dynamics 365 Contact Center Solution Architect Atlanta
- Architect and implement scalable digital contact center solutions leveraging Dynamics 365 and Power Platform.
- Lead the design and ownership of chat, messaging, and email channels within the Dynamics ecosystem.
- Drive digital transformation initiatives by integrating AI-powered virtual agents, Copilot, and conversational AI solutions.
- Define and execute digital deflection strategies, including self-service portals, automation workflows, and chatbot solutions.
- Collaborate with cross-functional teams including business stakeholders, developers, and operations teams to deliver seamless customer experiences. Android Developer (Kotlin + Automation) San Jose CA
- Ensure alignment with business KPIs such as:
- Average Handle Time (AHT)
- Customer Satisfaction (CSAT)
- Contact containment and deflection rates
- Cost per interaction
- Provide technical leadership and mentorship to development and functional teams.
- Lead solution design workshops and translate business requirements into technical architecture.
- Integrate Dynamics 365 with third-party systems such as CRM, ERP, telephony, and cloud platforms.
Required Qualifications
MS Dynamics 365 Contact Center Solution Architect Atlanta To succeed in this role, MS Dynamics 365 Contact Center Solution Architect jobs in Atlanta candidates must demonstrate strong technical expertise along with proven leadership in delivering enterprise-scale contact center solutions Hiring Java Developer Walmart Remote Pleasanton, CA
- 15+ years of overall IT experience, with strong hands-on expertise in Microsoft Dynamics 365 and Power Platform.
- Minimum 5+ years of experience in designing or leading digital contact center solutions Dynamics 365 Jobs Atlanta
- Extensive experience with:
- Dynamics 365 Customer Service & Omnichannel
- Power Platform (Power Automate, Power Apps, Power BI)
- Proven experience owning and delivering chat, messaging, and email channel platforms.
- Hands-on expertise in implementing:
- Conversational AI
- Virtual Agents / Bots
- Microsoft Copilot solutions
- Strong understanding of customer engagement metrics and optimization strategies.
- Experience in building self-service and automation-driven support models.
- Exposure to Copilot Studio for AI-driven automation and customer interaction design.
- Strong knowledge of integration patterns, APIs, and cloud technologies.
Preferred Skills
- Experience working in large enterprise or consulting environments.
- Knowledge of Azure services and cloud-native architectures.
- Familiarity with contact center platforms and telephony integration.
- Excellent communication and stakeholder management skills.
- Ability to lead offshore/onshore teams effectively.
Work Location & Employment Details
- 📍 Location: Atlanta, USA (Onsite)
- 🕒 Employment Type: Contract / Full-Time
- 🏢 Client: Tech Mahindra
Why Join This Opportunity?
- Work on cutting-edge AI-driven customer engagement platforms
- Be part of large-scale digital transformation programs
- Collaborate with global teams and industry experts
- Opportunity to shape the future of customer experience solutions
About the Hiring Company
MS Dynamics 365 Contact Center Solution Architect Atlanta Yochana IT Solutions Inc. is a trusted IT staffing and consulting firm that partners with leading enterprises to deliver top-tier technology talent and innovative solutions. With a strong focus on quality and client satisfaction, Yochana connects skilled professionals with impactful opportunities across the United States.
Contact Information
For more details or to apply, please reach out to:
Sreelakshmi – Resource Specialist
📧 sreelakshmi@yochana.com
📞 +1 248 833 6604
If you are a seasoned Dynamics 365 Solution Architect with a passion for building intelligent, AI-driven customer engagement systems, this is your chance to take your career to the next level. Apply now and be part of a transformative journey in the world of digital contact centers.
